Crisis Response & De-escalation Training for High-Risk Environments
Helping organizations reduce incidents, staff injuries, and liability through scenario-based readiness training.

Helping organizations reduce incidents, staff injuries, and liability through scenario-based readiness training.

Verbal De-escalation

Our three-phase verbal de-escalation system equips staff to recognize escalation early, apply environment-specific response strategies, and safely disengage when needed — reducing incident risk and staff burnout.

Training Length Each phase is approx. 2 hours

Adult First Aid/CPR/AED

Our First Aid/CPR training provides essential skills for responding to emergencies.  Participants learn to assess and address injuries, perform CPR, and use AEDs.    

Training Length: Approx. 3 hours

Active Shooter Response Training

Prepare your team to respond confidently during a critical incident with our Active Shooter Response Training. This scenario-based training focuses on situational awareness, immediate action, and coordinated response strategies tailored to your environment. Participants gain practical tools to stay calm, communicate effectively, and make life-saving decisions under pressure.

Training Length: Approx.  3 hours

"I enjoyed learning how to tap in and tap out of a situation. This is not something I have previously been trained in."

Michelle R.

One happy customer

"I learned to remove myself or have my staff remove themselves with a tap out. I have had several case managers previously make situations worse by staying and escalating. Showing how this helps and not harms is huge for safety."

Hannah J.

Another happy customer

"I loved this training.”

Matthew P.

Yet another happy customer

Legacy Training Institute

216-404-7399

dblunt@legacytraininginstitute.com

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